Get in Touch
Running into an issue with an anonymous swap? Our support team resolves order problems, stuck transactions, and general questions. Typical response time is under 24 hours.
Email Support
Email is the fastest way to reach us for order disputes, stuck transactions, or any questions about your no KYC swap.
support@exchs.financeHave Your Order Details Ready
Include your Order ID (ORD-XXXXXXXX) and deposit transaction hash in every support email. This allows us to locate and resolve your issue significantly faster.
Check FAQ first →Response Time
We respond to all support requests within 24 hours. For urgent matters involving a stuck or unprocessed transaction, add URGENT to your subject line.
Before You Contact Us
Most swap issues can be resolved without waiting for support if you check these points first:
- Confirm your deposit transaction has sufficient on-chain confirmations using the appropriate block explorer for your coin.
- Verify you sent funds to the exact deposit address shown on your order page — not a different address.
- Make sure you sent the correct cryptocurrency — sending the wrong coin to a deposit address cannot be automatically recovered.
- Check that the amount sent was above the displayed minimum threshold for that currency pair.
- Review the FAQ page — it covers the most common issues in detail.
What to Include in Your Support Email
- Your Order ID (found on your order confirmation page — format: ORD-XXXXXXXX)
- Transaction hash (TXID) of your deposit on the blockchain
- The currency pair (e.g. BTC → XMR)
- The amount sent
- Your destination wallet address
- Date and approximate time of the transaction
The more detail you provide upfront, the faster we can investigate and resolve your case. We aim to close every support ticket within 24–48 hours.
Business & Partnership Inquiries
For API access requests, liquidity partnerships, business development, or institutional swap arrangements, email support@exchs.finance with the subject line "Business Inquiry". We review all partnership proposals.